We strive to deliver products purchased from V2Kart in excellent condition and in the fastest possible time. The order with the pricing of INR 999 or above will have no shipping charges. We provide free shipping for orders with a value of INR 999 or above. We usually deliver the products within 5-7 business days, across all over India (under normal circumstances).
If your prepaid order is canceled/lost/undelivered, we'll process the complete refund (including shipping) to your source account as per the company policy.
In case of a change in plan, you can reach out to our customer support team for partial order cancellation. In such cases, the shipping charges will not be refunded. In the case of a return, the shipping charges and COD charges are non-refundable. *Order value is calculated after adjusting all the applicable discount(s).
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We are delighted to inform you about our customer-friendly 7 days return policy. The request can be raised by login to your V2 Kart account on our website, under Manage Return section in My Account
The below-mentioned rules/exceptions are applicable on RETURN: Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be returned. The list of such items are as follows: Briefs, Shapewear bottoms, or any lingerie set that includes a brief. Mittens, Socks, and Wrist-Bands Due to their intimate nature and hygiene reason, we don’t handle returns for innerwear, sleepwear, and lingerie items differently.
Self-ship is only allowed in case the logistic partner does not have the reverse pickup facility available on the customer's area pin code.
Return due to (size and style issues) can be done within 7 days from the date of delivery for all online orders. Tags with the invoice and original packaging should be intact and the product should be unused/unaltered. In an exceptional case, if the reverse pickup services are not available at the customer's pin code, the customers are advised to self-ship the products and share the tracking receipt on the email at [email protected] The address for self-shipping is as follow: V2kart.com Khasra no 41/11/2, Revenue Estate of Village Khentawas Tehsil Farrukhnager Gurgaon - 122506 Haryana (06), India Ph No: 6366937010 GSTIN:06AABCV5632P1ZX Note: 1. Up to INR 100 will be refunded as courier charges, depending on the feedback shared by the quality check team. 2. In case the return slip is not shared in the email, the warehouse may refuse to accept the un-informed parcel. In such cases, the shipping charges are non-refundable. In case of self-ship, please ensure to pack the products securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
Our customer-friendly returns policy gives you an option to return items purchased on V2Kart for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition
You can follow the below-mentioned steps to process the return request through the website: 1. Log in to your V2Kart account with your registered contact details on www.v2kart.com. 2. In "Account Dashboard", click on "Manage Return". 3. At the top right corner, there'll be a button called "Request Return", tap on that. 4. Select the desired order number, you would like to raise return for from the popup that appears on the screen. You'll be displayed all the eligible products for the return. 5. Tap on "Return" on the right side of your screen. 6. Select the right quantity and Reason/Issue from the dropdown. 7. Click on "Submit" Your request for the return will be processed.
Once we receive the returned product at our warehouse, the product will go under a quality check. If the product passes the basic quality parameters (mentioned below), your refund will be processed: 1. The returned product should be unused. 2. Original tags, packaging, and invoice should be intact. In case of a pre-paid order, the refund will be credited to your same source of payment account. If the returned order was placed as COD, a payout link (powered by Razorpay) will be shared on your registered contact details.
You can follow the below-mentioned steps to process the return request through the website: 1. Log in to your V2Kart account with your registered contact details on www.v2kart.com. 2. In "Account Dashboard", click on "Manage Return". 3. At the top right corner, there'll be a button called "Request Return", tap on that. 4. Select the desired order number, you would like to raise return for from the popup that appears on the screen. You'll be displayed all the eligible products for the return. 5. Tap on "Return" on the right side of your screen. 6. Select the right quantity and Reason/Issue from the dropdown. 7. Click on "Submit" Your request for the return will be processed.
Our customer-friendly returns policy gives you an option to return items purchased on V2Kart for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition
V2kart.com Khasra no 41/11/2, Revenue Estate of Village Khentawas Tehsil Farrukhnager Gurgaon - 122506 Haryana (06), India Ph No: 6366937010 GSTIN:06AABCV5632P1ZX Note: 1. Up to INR 100 will be refunded as courier charges, depending on the feedback shared by the quality check team. 2. In case if the return slip is not shared on the email, the warehouse may refuse to accept the un- informed parcel. In such cases, the shipping charges are non-refundable. You'll be notified once your return product reaches us and passes the quality check. A separate notification for the refund will also be sent to the customer.
It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility. Therefore, the return time depends on the time it takes the courier company to deliver the packet to the returns processing facility.
In case, you're returning multiple products from the same order and the return request was raised at the very same time, you're advised to pack all the questioned products together and hand them over to the logistic partner. In case you need any assistance, we're just a call away and can be reached by calling us at 9311421554.
We are always on our toes to provide world-class customer service to our customers. However, in a few exceptional cases, wherein the reverse pickup services aren't available from the logistic partner's end, the customer(s) are advised to self-ship the products. We will pick up the return within 2 -3 business days after you place the request. Please keep the return shipment ready.
The self-ship option can only be availed in case the reverse pickup services aren't available at your area pin code by the logistic partner. The customers are always advised to share the self-ship tracking receipt on the email at [email protected] The address for self-shipping is as follow: V2kart.com Khasra no 41/11/2, Revenue Estate of Village Khentawas Tehsil Farrukhnager Gurgaon - 122506 Haryana (06), India Ph No: 6366937010 GSTIN:06AABCV5632P1ZX Note: 1. Up to INR 100 will be refunded as courier charges, depending on the feedback shared by the quality check team. 2. In case, the return slip is not shared on the email, the warehouse may refuse to accept the un- informed parcel. In such cases, the shipping charges are non-refundable.
The order placed online through the website "www.v2kart.com" can only be canceled if the status is Processing. Once the order is dispatched, it cannot be canceled.
Unfortunately, no. Once, the order is placed, the shipping address can't be modified. If the order is still to be dispatched, you are welcome to cancel the wrongly placed order and place a fresh order with the correct details.
In case of cancellation of a pre-paid order, you'll be refunded in your same source account, within 7-10 working days. In case of cancellation of a pre-paid order, you'll be refunded in your same source account, within 7-10 working days.
• What is V2 Retail Ltd.’s Shipping Policy? We strive to deliver products purchased from V2Kart in excellent condition and in the fastest possible time. The order with the pricing of INR 999 or above will have no shipping charges. We provide free shipping for orders with a value of INR 999 or above. We usually deliver the products within 5-7 business days, across all over India (under normal circumstances). • If your prepaid order is canceled/lost/undelivered, we'll process the complete refund (including shipping) to your source account as per the company policy. • In case of a change in plan, you can reach out to our customer support team for partial order cancellation. In such cases, the shipping charges will not be refunded. • In case of a return, the shipping charges are non-refundable.
1. Upto INR 100 will be refunded as courier charges, depending on the feedback shared by the quality check team. 2. In case, the return slip is not shared over the email, the warehouse may refuse to accept the un- informed parcel. In such cases, the shipping charges are non-refundable. *Order value is calculated after adjusting all the applicable discount(s).
• The standard COD charges are INR 25. The same can be avoided by placing a prepaid order. • The minimum threshold to avail the COD as payment mode is INR 249. • The maximum threshold to avail the COD as payment mode is INR 2500.
Original Products
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