You can use your registered contact number/email id for the signin. To do that:1. Open our website “www.v2kart.com”2. At the top right corner, you'll see a login button. Tap on that.3. A popup, with two option(s) will appear:To sign in using the mobile number, you can click on "Login using Mobile Number"*Enter your registered mobile number, click on "Send OTP"*Enter the OTP you received on your registered mobile number.You'll be logged in to your account.To log in with your email address, you can click on Login using Email.Enter your registered email address and password and click on Login.
Click on Forgotten password? (mentioned on "Login using Email") window.Enter your registered email address. You'll receive an email with the password reset link.Follow the steps mentioned on the screen. Your password will be reset.Change the password and try login again.
If you are unable to apply any offer, discount or coupon code, feel free to contact our customer supportteam at 9311421554.
If you are unable to apply any offer, discount or coupon code, feel free to contact our customer supportteam at 9311421554.
To place an online order, please visit our official website: “www.V2kart.com” and follow the below-givensteps:1. Click on the product which you would like to buy.2. Select the desired size, click on "Add to Bag" or "Buy Now" option as per your interest.4. On the checkout page, you'll be informed about all the added products along with their pricing andquantity. It everything seems fine, click on “CHECKOUT”.5. Add/selected your desired shipping address and click on “Proceed to Pay”6. Here, you'll see the final amount with the available mode of payment(s). Select the desired one as peryour convenience.You can also see the available offers by clicking on “APPLY COUPON” button, mentioned at the top rightcorner.7. Follow the steps, mentioned on the screen to make the payment and place the order.In case you still need any further information, feel free to reach out to our customer service team on9311421554NOTE: Once you place the order successfully, you'll receive an order confirmation SMS and email onyour registered contact details."
We usually deliver the products within 5-7 business days, across all over India(under normalcircumstances).The order can be tracked under My Order section in Account Dashboard.For Details https://www.v2kart.com/account-dashboard.html
The order status can be checked by login to your V2 Account, under My Order section.Here's the direct link: https://www.v2kart.com/account-dashboard.html
Please be informed, once the order is shipped, it cannot be canceled. In a few exceptional cases, theorder can be refused at the time of delivery. It will be returned to us.In case of cancelling a order which is yet to be shipped out, please follow the steps given below: -1. Login to your V2 Kart account with your mobile number or email address.2. Under “MY ORDERS”, you’ll see your pending order, with the status – “Order In Warehouse”. Click on“Cancel”3. A pop-up will appear on the screen, select the reason for the cancellation from the drop-down.4. Click on “Submit”
We are delighted to inform you about our customer-friendly 7 days return policy. The request can beraised by login to your V2 Kart account on our website, under “Manage Return” section in My Account
You can follow the below-mentioned steps to process the return request through the website:1. Log in to your V2Kart account with your registered contact details on www.v2kart.com.2. In “Account Dashboard”, click on “Manage Return”.3. At the top right corner, there'll be a button called “Request Return”, tap on that.4. Select the desired order number, you would like to raise return for from the popup that appears onthe screen. You'll be displayed all the eligible products for the return.5. Tap on “Return” on the right side of your screen.6. Select the right quantity and Reason/Issue from the dropdown.7. Click on “Submit”Your request for the return will be processed.
Customer can track the request for returning by logging with the registered mobile number or e-mail IDon website under My Account > My OrderCertain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannotbe returned. The list of such items are as follows:Briefs, Shapewear bottoms, or any lingerie set that includes a brief.Mittens, Socks, and Wrist-BandsDue to their intimate nature and hygiene reason, we don’t handle returns for innerwear, sleepwear, andlingerie items differently.Non-returnable products can also be identified by vising the product description under the desiredproduct.The above-mentioned list of items is strictly indicative and not exhaustive. V2kart reserves the right todetermine whether any products sold on www.v2kart.com are returnable or not. For better clarity inthis regard, please refer to the product description section displayed on the website under My Account> My OrderRead More: https://www.v2kart.com/page/return-policy.htmlFor Details https://www.v2kart.com/account-dashboard.html
Post raising the return request, our logistic partner usually takes 2 working days for the pickup (innormal circumstances)Our customer-friendly returns policy gives you an option to return items purchased on V2Kart for anyreason within 7 days of receipt of the item. We only ask that you don't use the product and preserve itsoriginal condition, tags, and packaging. You are welcome to try on a product but please take adequatemeasures to preserve its conditionIn the case of a return, the shipping charges and COD charges (if any) are non-refundable.
While we have made a reasonable effort to ensure seamless delivery and pick-ups across multiplelocations in India, currently, we have a select list of areas where deliveries and collection can beundertaken by the logistics partners. In the events where the logistics partner is unable to pick up thepurchased product from you, you can self-ship the product and the return address mentioned on theproduct invoice.For the successfully received deliveries, we will credit upto Rs.100 in your account. We will process therefund once the quality check of the product is done.
No, the V2kart will unable to accept returns after the return period (7 days from the order delivereddate & time) mentioned on the site.
Return for purchased Products shall not be entertained by V2kart if: -o Product is ineligible to be returned if is marked as Non-Returnableo Product has been washed or Tags showing brand name/prices on the PDP page/material as wellas accompanying accessories have been damaged or discarded by the customero Returned product(s) carry stains, sweat, detergent, or body odoro The serial number or barcode of the product, as applicable, does not match our recordso Products to be returned must be accompanied by the accessories, gifts, or other items originallybundled with such Producto We will have the right exercisable at our sole discretion, to refuse to accept the return of suchproduct i.e. Offers, Discounts & Coupons
In case of returning a prepaid order, the amount will be refunded to the same source of paymentaccount.Timeline: The entire return process may take up to 15 days to be completed. The refund usually takes5-7 business days to be credited into the source of the payment account.
We would like to inform you that a Razorpay payout link will be shared with you within 10-15 days fromthe date of pickup. Once you receive the payout link you have to follow these steps to redeem therefund amount.Once the order will be picked up then within 10-15 days, you will receive the "Razorpay Payout Link"SMS on your registered mobile number and mail. You have to follow the steps mentioned below toredeem the refund:1: Click on the link.2: Click on the “Continue” button after cross checking the mentioned contact details.3: Enter OTP which has been generated after selecting “Continue”.4: Choose the payment mode for a refund (Amazon wallet, Bank, and UPI).5: Fill in the details.6: Click on Submit.The refund is usually credited to the mentioned account immediately. However, in a few exceptionalcases, this process may take up to 24 hours.
We have a standard shipping charge of INR 49 for orders with a value less than INR 999.NO SHIPPING CHARGE on orders with a value above INR 999.Read More: https://www.v2kart.com/page/shipping-policy.html
No, the cod and shipping charges are not refundable.Read More: https://www.v2kart.com/page/return-policy.html
With V2 kart you get authentic and original products. Our sourcing team makes sure to send productswith the V2 kart aesthetic and stringent quality standards. Despite this, if you don’t like what you get,give us a call within 7 days of delivery to place a return.
Yes. The delivery can be rescheduled when the delivery boy tries to reach you over the phone.
Prepaid: - Credit Card/ Debit Card/UPI/Net BankingCash On Delivery: - Place a COD order (if eligible) by paying an additional COD charge of INR 25.
Original Products
Free Shipping
Secure Payment
Easy Return
